FAQ’s

Can I pay by credit or debit card?

We accept payment by debit card, cash and bank transfer.

If I drive to you can I leave my car when I collect my Motorhome?
Yes, we can allow 1 parking space per hire in our secure area but we cannot accept any responsibility for loss or damage whilst it is parked however we do have CCTV to protect your vehicle.

Is there a limit to the number of miles during my hire?
Yes, you are limited to 1200 miles per week, any additional miles will be charged at 40p per mile.

What can I tow behind the Motorhome?
You can tow anything such as a boat or trailer, providing it is legal to do so. The maximum tow weight varies between 1200kg and 2000kg (braked) depending upon the vehicle and the towball nose weight is less than 120kg. Please let us know if you plan to tow behind the motorhome and the weight of your trailer…

Are Motorhomes easy to drive?
If you have ever driven a vehicle of this size before, with just a little practice you will soon become comfortable driving our Motorhomes. The excellent seating position, power steering and large mirrors will help you to quickly settle into driving away for your holiday. We are happy to come with you for an initial drive as part of the handover.

When can I collect the Motorhomes?
We are quite flexible about collection days and times. It’s your holiday so we’ll work with you. Please let us know and when you wish to go, as long as it fits in with other hires, you should be able to collect your Motorhome at a time that suits you.

When do I have to return the Motorhome?
When you make your booking, we will discuss a return time. If you are going to be late (or early!) for any reason, please let us know as soon as possible. Quite often the Motorhome will be booked out the following day, so we do request that you try to stick to agreed times as much as possible. The hire insurance covers you until the agreed time, so if you are late and don’t inform us, you may be committing an offence. We may also charge you for being later than the agreed time.

N.B If you return the Motorhome when it is dark, we will be unable to do an outside check. This has to be done in daylight.

How long should I allow for the handover at the beginning of my holiday?
If it’s your first time with a Motorhome we would like to spend at least an hour with you running through the fittings, so you feel comfortable and if you feel you need longer that won’t be a problem

If I’m travelling to you from abroad can I leave my suitcases with you when I’ve unpacked?
We are more than happy to store your suitcases for you – this gives you more room in the Motorhome.

Can I smoke in the Motorhome?
Sorry but we have a strict NO SMOKING policy in the Motorhome

Can I bring animals on holiday with me?
We have several Motorhomes available for you to take your pet on holiday with you.

How does the insurance work?
Our motorhomes carry comprehensive motor insurance for the UK mainland which can be extended to Western Europe, this is to cover damage to the vehicle or to third parties. If there is damage to the motorhome and the accident was your fault, your liability is the first £1,000, in the case of damage caused due to the third party we will retain the excess until it is agreed it is the other parties fault (unfortunately many people say it wasn’t their fault and it turns out to be their responsibility once the facts are checked). Damage caused to tyres/wheels, wing mirrors, glass, underside of the vehicle or overhead damage (defined as over 6feet/1.85metres) or the filling up with the wrong type of fuel will be the hirers’ responsibility and is not covered by our insurance.

In the case of damage due to negligence or in the case of damage to the interior, the full cost of rectification will be charged. Insurance excess may vary according to your driving history, we will confirm at the time of booking.

Why do I have to pay a £500 security deposit?
A £500 CASH security deposit is required on the day of hire this is returnable subject to inspection of the motorhome on its return. Although the hirer is responsible for the first £ 1000 for any damaged caused.